Privacy Policy

Policy Updated: November 11, 2024

Introduction

Your privacy is important to us at Pawsly. At Pawsly, we’re committed to protecting the privacy and security of your information. This Privacy Policy explains the types of information we collect from pet owners and users, why we collect it, and how we use and share, and how we use it to improve your experience and ensure pet care quality. By using our Site, you consent to the practices outlined in this policy. We strive to maintain transparency in our data handling practices, and we encourage you to review this policy carefully. If you have any questions or concerns, please reach out to us at Support@getpawsly.comm

Information We Collect

Personal Information: When you register, use our services (website or mobile app) or contact us, we may collect personal details such as your name, email address, mailing address, phone number, passwords, your pet’s name, pet health updates.
Usage Data: We automatically collect information about how you access and interact with our site, and how well the services work for you, such as browser type, usage and device data, and pages visited.

How we use the data – Pet Owners

Enhance Pet Care: We gather information on your usage behaviours, to help identify and close gaps in your pet’s care, ensuring healthier, happier pets.
Improve User Experience: We analyse browsing behaviour to understand popular products, pages visited, and how you interact with our Site. This helps us streamline navigation and improve site design.
Customer Support: We collect information like your name, address, email address, and any interactions you have with our customer service team to better assist you, and communicate updates.

How we use the data - General Usage for All Site Visitors

Website Improvement and Personalisation: We collect data on your usage patterns to maintain the Site's functionality, identify areas for improvement, and enhance personalisation. For example, we may display content related to pet breeds you own.
Develop New Features and Products: We use aggregated data to understand demand for new products or services and to innovate solutions that improve pet ownership experiences.
Marketing and Promotions: With your consent, we may use your data to send personalised promotional content via email, SMS, or other channels. You can control your preferences for these communications (see "Managing Your Data" below).

How We Share Your Information

We may share your information as follows:

With Service Providers: We may share your personal information and use third-party providers for email communications, payment processing, cloud hosting, and legal, regulatory, or audit services. These partners must adhere to strict data security standards.
For Regulatory Compliance: To comply with legal requirements, we may share prescription information or purchase details in accordance with applicable laws, such as those enforced by regulatory agencies overseeing digital platforms.
In the Event of Legal Obligations: We may disclose personal information in response to requests from government authorities, to protect our legal rights, or to comply with lawful requests when required.

Managing Your Data

Website Preferences: You may adjust privacy settings on our Site, which allow you to opt out of certain features, manage cookies, and control marketing communications.
Communication Preferences: To opt out of marketing emails, click the "unsubscribe" link in any promotional message. Note that you may still receive transactional or service-related communications (e.g., invoice confirmations).
By Contacting Us: You may request data changes, updates, or deletions by contacting our support team at Support@getpawsly.com. We will honour these requests within legal and operational limits, such as retaining records for legal compliance.

Your Rights Regarding Personal Data

You have rights to:

Access: Request information about the data we hold about you.
Correction: Update inaccurate or outdated data.
Deletion: Request deletion of personal data, subject to certain legal requirements.
Objection: Opt out of certain data processing practices or communications.

To exercise these rights, please reach out to us at Support@getpawsly.com. Note that fulfilling a deletion request may impact the services we provide to you (e.g., ability to access your pet’s previous medical records).

Children’s Privacy

Our services are not directed at individuals under 16, and we do not knowingly collect personal information from minors without appropriate parental consent. If we learn we have collected personal data from a minor without such consent, we will take steps to delete that information.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our Site with the updated effective date.

Contacting Us

For questions or concerns about our Privacy Policy or to exercise your data rights, please contact by email at: Support@getpawsly.com

Policy Updated: November 11, 2024

Introduction

Your privacy is important to us at Pawsly. At Pawsly, we’re committed to protecting the privacy and security of your information. This Privacy Policy explains the types of information we collect from pet owners and users, why we collect it, and how we use and share, and how we use it to improve your experience and ensure pet care quality. By using our Site, you consent to the practices outlined in this policy. We strive to maintain transparency in our data handling practices, and we encourage you to review this policy carefully. If you have any questions or concerns, please reach out to us at Support@getpawsly.comm

Information We Collect

Personal Information: When you register, use our services (website or mobile app) or contact us, we may collect personal details such as your name, email address, mailing address, phone number, passwords, your pet’s name, pet health updates.
Usage Data: We automatically collect information about how you access and interact with our site, and how well the services work for you, such as browser type, usage and device data, and pages visited.

How we use the data – Pet Owners

Enhance Pet Care: We gather information on your usage behaviours, to help identify and close gaps in your pet’s care, ensuring healthier, happier pets.
Improve User Experience: We analyse browsing behaviour to understand popular products, pages visited, and how you interact with our Site. This helps us streamline navigation and improve site design.
Customer Support: We collect information like your name, address, email address, and any interactions you have with our customer service team to better assist you, and communicate updates.

How we use the data - General Usage for All Site Visitors

Website Improvement and Personalisation: We collect data on your usage patterns to maintain the Site's functionality, identify areas for improvement, and enhance personalisation. For example, we may display content related to pet breeds you own.
Develop New Features and Products: We use aggregated data to understand demand for new products or services and to innovate solutions that improve pet ownership experiences.
Marketing and Promotions: With your consent, we may use your data to send personalised promotional content via email, SMS, or other channels. You can control your preferences for these communications (see "Managing Your Data" below).

How We Share Your Information

We may share your information as follows:

With Service Providers: We may share your personal information and use third-party providers for email communications, payment processing, cloud hosting, and legal, regulatory, or audit services. These partners must adhere to strict data security standards.
For Regulatory Compliance: To comply with legal requirements, we may share prescription information or purchase details in accordance with applicable laws, such as those enforced by regulatory agencies overseeing digital platforms.
In the Event of Legal Obligations: We may disclose personal information in response to requests from government authorities, to protect our legal rights, or to comply with lawful requests when required.

Managing Your Data

Website Preferences: You may adjust privacy settings on our Site, which allow you to opt out of certain features, manage cookies, and control marketing communications.
Communication Preferences: To opt out of marketing emails, click the "unsubscribe" link in any promotional message. Note that you may still receive transactional or service-related communications (e.g., invoice confirmations).
By Contacting Us: You may request data changes, updates, or deletions by contacting our support team at Support@getpawsly.com. We will honour these requests within legal and operational limits, such as retaining records for legal compliance.

Your Rights Regarding Personal Data

You have rights to:

Access: Request information about the data we hold about you.
Correction: Update inaccurate or outdated data.
Deletion: Request deletion of personal data, subject to certain legal requirements.
Objection: Opt out of certain data processing practices or communications.

To exercise these rights, please reach out to us at Support@getpawsly.com. Note that fulfilling a deletion request may impact the services we provide to you (e.g., ability to access your pet’s previous medical records).

Children’s Privacy

Our services are not directed at individuals under 16, and we do not knowingly collect personal information from minors without appropriate parental consent. If we learn we have collected personal data from a minor without such consent, we will take steps to delete that information.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our Site with the updated effective date.

Contacting Us

For questions or concerns about our Privacy Policy or to exercise your data rights, please contact by email at: Support@getpawsly,com.

Policy Updated: November 11, 2024

Introduction

Your privacy is important to us at Pawsly. At Pawsly, we’re committed to protecting the privacy and security of your information. This Privacy Policy explains the types of information we collect from pet owners and users, why we collect it, and how we use and share, and how we use it to improve your experience and ensure pet care quality. By using our Site, you consent to the practices outlined in this policy. We strive to maintain transparency in our data handling practices, and we encourage you to review this policy carefully. If you have any questions or concerns, please reach out to us at Support@getpawsly.comm

Information We Collect

Personal Information: When you register, use our services (website or mobile app) or contact us, we may collect personal details such as your name, email address, mailing address, phone number, passwords, your pet’s name, pet health updates.
Usage Data: We automatically collect information about how you access and interact with our site, and how well the services work for you, such as browser type, usage and device data, and pages visited.

How we use the data
– Pet Owners

Enhance Pet Care: We gather information on your usage behaviours, to help identify and close gaps in your pet’s care, ensuring healthier, happier pets.
Improve User Experience: We analyse browsing behaviour to understand popular products, pages visited, and how you interact with our Site. This helps us streamline navigation and improve site design.
Customer Support: We collect information like your name, address, email address, and any interactions you have with our customer service team to better assist you, and communicate updates.

How we use the data - General Usage for All Site Visitors

Website Improvement and Personalisation: We collect data on your usage patterns to maintain the Site's functionality, identify areas for improvement, and enhance personalisation. For example, we may display content related to pet breeds you own.
Develop New Features and Products: We use aggregated data to understand demand for new products or services and to innovate solutions that improve pet ownership experiences.
Marketing and Promotions: With your consent, we may use your data to send personalised promotional content via email, SMS, or other channels. You can control your preferences for these communications (see "Managing Your Data" below).

How We Share Your Information

We may share your information as follows:

With Service Providers: We may share your personal information and use third-party providers for email communications, payment processing, cloud hosting, and legal, regulatory, or audit services. These partners must adhere to strict data security standards.
For Regulatory Compliance: To comply with legal requirements, we may share prescription information or purchase details in accordance with applicable laws, such as those enforced by regulatory agencies overseeing digital platforms.
In the Event of Legal Obligations: We may disclose personal information in response to requests from government authorities, to protect our legal rights, or to comply with lawful requests when required.

Managing Your Data

Website Preferences: You may adjust privacy settings on our Site, which allow you to opt out of certain features, manage cookies, and control marketing communications.
Communication Preferences: To opt out of marketing emails, click the "unsubscribe" link in any promotional message. Note that you may still receive transactional or service-related communications (e.g., invoice confirmations).
By Contacting Us: You may request data changes, updates, or deletions by contacting our support team at Support@getpawsly.com. We will honour these requests within legal and operational limits, such as retaining records for legal compliance.

Your Rights Regarding Personal Data

You have rights to:

Access: Request information about the data we hold about you.
Correction: Update inaccurate or outdated data.
Deletion: Request deletion of personal data, subject to certain legal requirements.
Objection: Opt out of certain data processing practices or communications.

To exercise these rights, please reach out to us at Support@getpawsly.com. Note that fulfilling a deletion request may impact the services we provide to you (e.g., ability to access your pet’s previous medical records).

Children’s Privacy

Our services are not directed at individuals under 16, and we do not knowingly collect personal information from minors without appropriate parental consent. If we learn we have collected personal data from a minor without such consent, we will take steps to delete that information.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our Site with the updated effective date.

Contacting Us

For questions or concerns about our Privacy Policy or to exercise your data rights, please contact by email at: Support@getpawsly.com